Terms & Conditions

LAST UPDATED · 19 OCTOBER 2026

1. Who we are and what these Terms mean

These Terms and Conditions (“Terms”) are the rules for using sanatobicks.com (the “Website”) and for every service you buy from Sanatobicks. Sanatobicks is run by Sanat B Bajaj and Aman Lakhwani, based in Pune, Maharashtra, India (“Sanatobicks”, “we”, “us”, “our”).

If you are signing for a company or brand, you confirm that you have the authority to bind it. If you do not agree with these Terms, please do not use the Website or our Services.

2. Words we use

Client / you The person or business that hires or buys our Services.

Parties Customer or Client and Sanatobicks, together. “Party” means either one.

Services Copywriting, website building, funnel marketing and related work we agree to do.

Proposal The quote, proposal, scope document or email that sets out the scope, Fees and timeline of a Project.

Project One specific job described in a Proposal.

Deliverables The final copy, website, funnel assets, files and other outputs we hand over.

Client Materials Text, images, logos, data, logins, product details and anything else you give us.

Third-Party Services Platforms we do not own, such as website builders, hosting, domains, email tools, payment gateways and ad platforms.

Fees The amounts payable for the Services, as stated in the Proposal or invoice.

Launch The date a website, page or funnel goes live, or the date final copy is delivered, whichever applies.

Written / in writing Email, or the messages on the official channels listed in section 4, or a signed document. Calls and voice notes alone do not count.

Personal Data, Data Fiduciary, Data Processor, Data Principal Have the same meaning as in the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

3. What we do

We offer three core services. The exact scope of each Project is only what is listed in its Proposal. Anything not listed is outside the scope.

Copywriting: website copy, landing and sales pages, email sequences, ad copy, product descriptions, brand messaging and similar written content.
Website building: design and development of websites and landing pages on the platform named in the Proposal, including setup, page layout and basic on-page configuration.
Funnel marketing: planning, writing and building sales or lead-generation funnels, including opt-in pages, sales pages, email follow-ups and related automations.

Unless the Proposal says otherwise, the Services do not include: paid ad spend, ongoing hosting or maintenance, search engine ranking guarantees, photography or video production, legal or regulatory review of your claims, or translation.

4. All communication must be in writing

This section applies to every Project and every conversation between us.

Written only. Every brief, instruction, approval, feedback, change request, deadline change, price discussion, cancellation and complaint must be made in writing to count. Anything said only on a call, in a meeting or in a voice note is not binding on either Party.
Official channels. Written communication means email, or messages on a channel both of us have agreed to in writing (for example, a named WhatsApp number or a shared project group). We will list the official channels and each side’s point of contact in the Proposal or our first email.
Confirm calls in writing. If we discuss something on a call, either Party may send a short written summary. If the other Party does not object in writing within 2 working days, the summary is treated as correct.
Approvals. A Proposal, a draft, a change request or a final file is “approved” only when you say so in writing. Silence is not approval, except where these Terms say a deadline passing counts as approval (see sections 7 and 9).
Changes to the contract. Any change to a Proposal or these Terms for a Project is valid only if both Parties agree in writing.
Records. Emails, chat messages, screenshots and system logs are valid records of what was agreed, and either Party may use them as evidence. Section 10A of the Information Technology Act, 2000 recognises contracts made through electronic communication.
When a message counts as received. An email counts as received when it is sent to the address the other Party has given us, unless a bounce-back shows it failed. A chat message counts as received when it is delivered on the agreed channel.
Keep contact details current. Each Party must tell the other in writing if its email, phone number or contact person changes.

5. Proposals and how a Project starts

You share your brief, and we send a Proposal with the scope, Deliverables, Fees and an estimated timeline.
A Proposal is valid for 15 days from the date we send it, unless it says otherwise.
A Project is confirmed only when (a) you accept the Proposal in writing and (b) we receive the advance payment.
We schedule work and reserve time for you only after the Project is confirmed.

This is how a valid contract is formed under the Indian Contract Act, 1872: an offer (our Proposal), acceptance (your written approval), and lawful consideration (the Fees and the work).

If a Proposal and these Terms conflict, the Proposal applies to that Project. Everything else in these Terms still applies.

6. Your responsibilities

Good work depends on timely and accurate input. You agree to:

give us a clear brief and all Client Materials on time;
make sure everything you give us is accurate, and that you own it or have permission to use it;
give us logins or access to your website, domain, email or ad accounts when the Project needs them;
review drafts and send combined feedback within 5 working days of receiving them;
name one person who can give feedback and approvals for your side; and
check all final copy for factual and legal accuracy before you publish it.

You are responsible for every claim made about your products or services, including prices, results, testimonials, and health, financial or earnings claims. You must make sure your published content follows the law, including the Consumer Protection Act, 2019 and the ASCI Code for advertising.

7. Fees, payment and taxes

All Fees are in Indian Rupees (INR) unless the Proposal says otherwise. Unless the Proposal sets a different schedule:

One-time Projects (copy, website, funnel build): 30% advance to start; 40% at the mid-project milestone (first draft delivered or design approved, as the Proposal says); final 30% within 7 days after final files are handed over or the site goes live. Each stage starts only after the previous payment is received.
Small Projects under INR 10,000: 100% in advance.
Monthly or retainer work: full monthly fee in advance, by the 5th of each month.

Taxes: GST and any other applicable taxes are added to the Fees where they apply.
Payment methods: bank transfer (NEFT/IMPS/RTGS), UPI, or another method shown on the invoice. Transfer charges are paid by you.
Late payment: invoices are due within 7 days. If a payment is late, we may pause work until it is paid, and the timeline moves by the length of the pause. We may also charge interest of 1.5% per month on the overdue amount.
Ownership until final payment: ownership of the Deliverables passes to you only after the final payment is received (see section 11). Until then, we may keep admin access to any website or funnel we built.
Third-party costs: platform subscriptions, domains, hosting, premium themes, plugins, stock assets and ad spend are paid by you, directly to the provider where possible.

8. Revisions and change requests

Each Project includes 2 rounds of revisions per Deliverable, unless the Proposal says a different number. A revision is a change to delivered work that stays within the agreed brief.

Send all feedback together, in one written message per round. Feedback sent in pieces may be counted as separate rounds.
Unused revision rounds expire 14 days after the Deliverable is sent, or at Launch, whichever comes first.
A change request is anything outside the original brief: new pages, new sections, a change of offer, audience or direction, extra emails, or a different platform.
Change requests and extra revision rounds are quoted separately and may change the timeline. We start them only after you approve the new quote in writing.

9. Timelines and delays

Timelines in a Proposal are good-faith estimates. They start only after we have the advance payment and all Client Materials. We will tell you promptly, in writing, if we expect a delay on our side.

If you are late with materials, feedback, access or payment, the timeline moves by at least the same number of days. We are not responsible for delays you cause.
If you do not respond for 30 days, we may pause the Project. Restarting depends on our availability and may carry a restart fee.
If you do not respond for 60 days, we may treat the Project as complete. The remaining balance then becomes due, and we will hand over the work finished so far once it is paid.

10. No guarantee of results

We do not guarantee any particular sales, revenue, leads, conversion rates, open rates, traffic, search rankings or return on ad spend. Results depend on many things outside our control, such as your product, pricing, offer, market, budget, competition and how you run your business.

Case studies or projections we share are examples or estimates, not promises. Results for other clients do not guarantee similar results for you.

11. Who owns the work (intellectual property)

Once you have paid all Fees for a Project in full, ownership of the final, approved Deliverables passes to you. Until then, all rights in the work stay with Sanatobicks, and you may not publish or use it.

What stays ours: drafts, rejected concepts, unused options, and our own know-how, frameworks, templates, swipe files, processes and reusable code. Where these form part of a Deliverable, you get a non-exclusive, perpetual licence to use them as part of that Deliverable.
Third-party assets: fonts, stock images, themes, plugins and templates bought from others are licensed to you under their own terms. We do not own them and cannot transfer them.
Your materials: you keep all rights in your Client Materials. You allow us to use them only to carry out the Services.
Edits after handover: we will not object if you edit the final Deliverables. Once you edit them, we are not responsible for the edited version.

12. Third-party platforms, tools and accounts

Websites and funnels run on Third-Party Services that we do not own or control, such as Wix, WordPress, Shopify, hosting and domain providers, email marketing tools, payment gateways, and Meta or Google ad platforms.

Accounts should be opened in your name and paid for by you, so that you own them. Where we set one up for you, we will transfer it once the Project is paid in full.
Your use of each Third-Party Service is governed by that provider’s own terms and pricing.
We are not responsible for outages, data loss, price changes, feature changes, policy changes, account suspensions or ad rejections caused by a Third-Party Service.
Platform updates after Launch can change how a site or funnel works. Fixing such issues is outside scope unless you have a maintenance plan with us.

13. Privacy and confidentiality (for both Parties)

Both Parties will protect each other’s private information. This section applies equally to you and to us.

13.1 Confidential Information. This means business plans, pricing, strategies, customer or lead data, unreleased products, logins, passwords, drafts, internal processes, and anything marked confidential or that a reasonable person would understand to be confidential. It does not include information that:

is already public (without anyone breaking these Terms);
the receiving Party already knew, or learned independently from a lawful source; or
must be disclosed by law, a court order or a government authority. In that case, the Party must tell the other in writing first, where the law allows, and share only what is required.

13.2 What each Party must do. Each Party will:

use the other’s Confidential Information only for the Project;
not share it with anyone except people who need it for the Project (such as employees or approved subcontractors) and who are bound to keep it private;
protect it with reasonable security measures, at least as careful as it uses for its own private information; and
tell the other in writing without delay if it learns of any loss, leak or misuse.

13.3 Logins and access. We store logins and access details securely, use them only for the Project, and do not share them. You should give us only the access the Project needs and change your passwords after handover. We will remove ourselves from your accounts when the Project ends.

13.4 Return or deletion. When the Project ends, and on written request, each Party will return or delete the other’s Confidential Information, except for copies it must keep by law or for accounts and tax records. Anything kept stays protected under this section.

13.5 How long this lasts. These duties continue for 3 years after the Project ends. For personal data, they continue for as long as we hold it.

13.6 Our privacy practice for the Website. How we handle personal data collected through the Website is explained in our Privacy Policy.

14. Data protection under the DPDP Act, 2023

This section explains who is responsible for personal data when we do work for you. It applies whenever a Project involves Personal Data, for example email lists, lead forms, customer details, checkout data or analytics in a funnel or website.

14.1 Our roles.

For the personal data of your customers, leads and website visitors, you are the Data Fiduciary. You decide why and how that data is used.
We are your Data Processor. We handle that data only on your written instructions and only to deliver the Services.
For the personal data of the people who contact us through the Website, or of your own team members, we are the Data Fiduciary for that data.

14.2 Your duties as Data Fiduciary. You must:

have a lawful basis for collecting and using the data, which in most cases is the free, specific, informed and clear consent of the Data Principal (Section 6 of the DPDP Act);
show a clear notice to people before or when collecting their data, saying what data is collected, why, and how they can exercise their rights and complain (Section 5);
publish your own privacy policy, and put proper consent checkboxes and notices on any forms or funnels we build;
collect only the data that is needed, and tell us in writing about any data we must not touch;
not give us the personal data of children (under 18 years) unless you have verifiable parental consent and follow Section 9 of the DPDP Act; and
handle requests from Data Principals (access, correction, erasure, withdrawal of consent, grievances) and tell us in writing if we need to act on one.

14.3 Our duties as Data Processor. We will:

process Personal Data only on your written instructions and only for the Project;
keep it confidential and allow access only to people who need it for the Project;
use reasonable security safeguards to prevent a Personal Data breach, such as strong passwords, restricted access and trusted tools (Section 8(5));
use only subprocessors (such as hosting and email tools) that are bound to similar protections, and tell you which ones when you ask;
help you respond to Data Principal requests within a reasonable time, on written request;
delete or return Personal Data at the end of the Project or when you ask in writing, unless the law requires us to keep it (Section 8(7)); and
not sell, share or use the data for our own marketing.

14.4 Personal data breach. If either Party finds out that Personal Data connected with a Project has been lost, leaked, accessed without permission or misused:

we will tell you in writing without delay, and in any case within 72 hours of becoming aware, with what we know about what happened, what data is affected and what steps we are taking;
you, as Data Fiduciary, are responsible for informing the Data Protection Board of India and the affected Data Principals in the form and time required by the DPDP Act and its Rules (Section 8(6)); and
both Parties will cooperate in good faith to contain and fix the problem. Costs of the breach are shared according to who caused it (see section 16).

14.5 Data Principal rights and grievances. People whose data is handled have the right to access information, ask for correction or erasure, withdraw consent, nominate someone to act for them, and complain. Questions or complaints about data we hold as Data Fiduciary can be sent in writing to the email in section 24. We will reply within a reasonable time and in any case as the law requires.

14.6 Transfers. Personal Data may be stored or processed on Third-Party Services located outside India. Such transfers are allowed unless the Government of India restricts them for a particular country. You confirm that you are comfortable with this when you choose the tools for your Project.

14.7 Penalties. The DPDP Act allows heavy financial penalties for failing to protect data or follow its rules. Each Party is responsible for penalties that arise from its own failure to meet its duties under this section.

14.8 Changes in the law. If the DPDP Act or its Rules change, both Parties will follow the updated law, and we may update this section by written notice.

15. Information Technology Act, 2000: electronic records and cyber conduct

Electronic contract is valid. Agreements, approvals, invoices, signatures and notices made by email, chat, online form or payment are legally valid electronic records and contracts (Sections 4 and 10A of the Information Technology Act, 2000).
Records as evidence. Each Party may rely on emails, chat logs and system records as proof of what was said, sent or agreed.
No misuse of systems. Neither Party will, without permission, access, damage, copy, disrupt or interfere with the other’s computers, accounts, websites, data or networks, or introduce viruses or malware. Doing so can cause civil liability for compensation (Section 43) and criminal liability (Section 66) under the Information Technology Act.
Protecting credentials. Each Party must keep passwords and access keys safe and must not share them except as needed for the Project.
No unlawful content. We will not be asked to create, and you will not publish through our work, any content that is unlawful, obscene, defamatory, fraudulent, misleading, infringing, or that breaks the Information Technology Act, 2000 or the rules made under it.
Disclosure of private information. Sharing another person’s information in breach of a lawful contract without consent may be an offence under Sections 72 and 72A of the Information Technology Act. Both Parties will respect these rules.
Takedown. If any content we built is reported as unlawful, we may take it down or disable it, after informing you in writing where possible.

16. Breach of contract and compensation

This section follows the Indian Contract Act, 1872 and applies equally to both Parties.

16.1 What is a breach. A Party breaches these Terms or a Proposal if it fails, without lawful excuse, to do something it has promised, does something it has promised not to do, or gives false information that the other Party relies on. Examples:

on your side: not paying on time, not giving materials or access, giving content you do not own, breaching confidentiality or data duties, or making unlawful claims in the content;
on our side: missing a delivery date for reasons within our control, delivering work that does not match the agreed scope, or breaching confidentiality or data duties.

16.2 Notice and chance to fix. If a Party thinks the other has breached, it will send a written notice describing the breach. The Party in breach then has 7 days to fix it. This does not apply to breaches that cannot be fixed, such as a serious confidentiality leak, where the Party may act immediately.

16.3 What the unhurt Party can do. If the breach is not fixed, the other Party may do one or more of the following:

pause its own work or delivery until the breach is fixed;
end the Project by written notice (see section 18);
claim compensation as set out below; and
go to dispute resolution under section 20.

16.4 Compensation (Section 73, Contract Act). The Party that breaches must pay the other for loss or damage that naturally arises from the breach, or that both Parties would reasonably have expected when the contract was made. It does not cover loss that is remote or imaginary. The Party claiming must take reasonable steps to reduce its loss.

16.5 Agreed charges (Section 74, Contract Act). Where these Terms state a fixed amount, such as the interest on late payment, a restart fee or the advance retained on cancellation, both Parties agree that it is a fair, genuine pre-estimate of the loss caused, and not a penalty. A court or arbitrator may still award only reasonable compensation up to the stated amount.

16.6 Recovery costs. If we have to take steps to recover an unpaid invoice, you will also pay our reasonable and documented recovery costs, such as legal notice and collection costs.

16.7 Payment under dispute. If you disagree with part of an invoice, you must tell us in writing within 7 days, with reasons, and pay the part that is not in dispute on time.

16.8 Rights add up. Using one remedy does not stop a Party from using another that the law allows.

17. Warranties, limit on liability and indemnity

Our commitment. We will perform the Services with reasonable skill and care. For website and funnel builds, we will fix defects in our own work reported in writing within 14 days of Launch at no extra cost. This does not cover changes made by you or others, Third-Party Service updates, or new features.

Disclaimer. Apart from this commitment, the Services and the Website are provided “as is”. We do not promise that a website or funnel will be error-free or never interrupted.

Limit on liability. To the extent the law allows:

our total liability for any claim relating to a Project is limited to the Fees you paid us for that Project in the 3 months before the claim arose;
we are not liable for indirect or knock-on loss, including loss of profit, revenue, data, goodwill or business opportunity; and
we are not liable for loss caused by Client Materials, your instructions, Third-Party Services, or changes made after handover.

These limits do not apply to loss caused by fraud, wilful misconduct or a deliberate breach of confidentiality, or anything the law does not allow us to limit.

Indemnity. You agree to cover Sanatobicks against claims, losses and reasonable costs arising from Client Materials you supply, claims you ask us to include, your breach of these Terms, or your breach of any law. We agree to cover you against third-party claims, losses and reasonable costs arising from our deliberate misconduct or from our use of material that we knowingly copied from others without permission.

18. Cancellation, refunds and termination

Because our work is custom and we reserve time for each client, refunds are limited as follows:

You cancel before any work has started: advance refunded, minus 10% for scheduling and admin.
You cancel after work has started: advance is non-refundable. You pay for all work completed up to cancellation, and receive that work once paid.
Deliverables have been delivered, approved or launched: no refund.
We cancel without any fault on your side: refund of Fees paid for work not yet delivered.
Monthly or retainer work: either side may end it with 30 days’ written notice; fees for the notice period remain payable.

Cancellation must be in writing. A cancellation is effective only from the date the other Party receives a written notice.
Ending for serious breach. Either side may end a Project immediately by written notice if the other seriously breaches these Terms and does not fix the breach within 7 days of being told.
Other reasons for us to end. We may also end a Project if you are abusive, ask us to create unlawful or misleading content, or do not pay.
What happens on termination. You pay for all work done up to that date. Each Party returns or deletes the other’s Confidential Information under section 13.4. Sections 11, 13, 14, 16, 17, 20 and 21 continue to apply.
Refund timing. Approved refunds are paid within 14 working days to the original payment method.

19. Portfolio and testimonials

We may show completed work, your brand name and logo in our portfolio, on the Website, on LinkedIn and in proposals to other clients. We will never share confidential information, results data or private details without your written permission.

If you do not want your work shown, tell us in writing before the Project starts, and we will keep it private. We may ask for a testimonial. Giving one is entirely your choice, and we will publish it only with your written approval.

20. Governing law and how disputes are settled

These Terms are governed by the laws of India.

Step 1: talk. Both Parties will first try to settle any dispute in good faith by written discussion for at least 30 days from the date one Party sends a written notice of the dispute.
Step 2: arbitration. If the dispute is not settled, it will be referred to a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat (legal place) of arbitration will be Pune, and the proceedings will be in English. The arbitrator’s decision is final and binding, and both Parties will share the cost of the arbitrator equally at first, subject to the final award on costs.
Step 3: courts. Subject to arbitration, the courts at Pune, Maharashtra have exclusive jurisdiction. Either Party may go to court for urgent interim relief, such as stopping a leak of confidential information.
Keep working. Unless the dispute makes it impossible, both Parties will carry on with the parts of the Project that are not in dispute.

21. Use of this Website

The content on the Website, including text, design, graphics and the Sanatobicks name and wordmark, belongs to us. You may view it for personal and business-enquiry purposes. You may not copy, republish or sell it without our written permission.

When using the Website, you agree not to:

try to hack, disrupt or gain unauthorised access to the Website or its systems;
scrape, copy or collect its content or data by automated means;
submit false, misleading or unlawful information through any form; or
use the Website in any way that breaks the Information Technology Act, 2000 or any other law.

Information on the Website is general and may change without notice. Links to third-party websites are provided for convenience. We are not responsible for their content or practices.

22. Force majeure (events beyond our control)

Neither Party is responsible for a delay or failure caused by events beyond its reasonable control. These include natural disasters, epidemics, war, riots, government action, strikes, power or internet failures, and major outages of Third-Party Services. This does not excuse late payment of amounts already due.

The affected Party will inform the other in writing promptly, and timelines will be extended for the length of the event. Under Section 56 of the Indian Contract Act, if the event makes the contract impossible to perform, the affected part of the contract ends. If the event lasts more than 30 days, either Party may end the Project by written notice, with payment due only for work completed.

23. General provisions

Independent contractor: we work as an independent service provider. We are not your employee, partner or agent.
Subcontracting: we may use trusted freelancers or specialists for parts of a Project. We stay responsible for their work, and they are bound by confidentiality and data protection duties at least as strict as ours.
Entire agreement: these Terms and the Proposal are the whole agreement for a Project and replace earlier discussions about it.
Electronic acceptance: acceptance by email, message, online form or payment is valid and binding (see section 15).
Severability: if any part of these Terms is found invalid, the rest stays in force.
No waiver: if we do not enforce a right straight away, we have not given it up.
Assignment: you may not transfer your rights or duties under these Terms without our written consent.
Language: these Terms are in English. If translated, the English version applies.
Notices: formal notices must be sent in writing by email to the address each Party has given (see section 4).

24. Changes to these Terms and contact

We may update these Terms from time to time. The latest version will always be on this page with its “Last updated” date. Changes apply from the date they are posted. Projects already confirmed continue under the version in force when they were confirmed, unless both Parties agree otherwise in writing.

For questions, complaints or data-related requests, contact us:

Sanatobicks, operated by Sanat B Bajaj and Aman Lakhwani
Email: sanatbbajaj@sanatobicks.com, amanlakhwani@sanatobicks.com
Phone / WhatsApp: +91 8094422340
Address: Youthville SBR 3, Gokhale Nagar, near JW Marriott, beside Relax Hotel, Pune, Maharashtra, India – 411016
Website: sanatobicks.com